Refund policy

RETURNS & EXCHANGES POLICY

At Vera SHI Hair, quality is everything. If something isn’t right with your order, we’re here to help.

RETURN ELIGIBILITY

Returns or exchanges must be requested within 14 days of delivery.

To qualify, hair extensions must be:

• Unused, unworn, unwashed and uninstalled
• Uncut, uncoloured and chemically untreated
• In their original packaging
• Returned with all original ties, bands, fastenings and tags intact

For hygiene reasons, hair that has been removed from its original bindings or packaging, installed, worn, washed, cut, coloured, chemically processed or otherwise altered cannot be returned or exchanged.

Warranty claims involving a possible manufacturing defect are assessed separately and are not automatically disqualified because the hair has been opened or installed.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

• Hair extensions that do not meet the eligibility requirements above
• Used or altered products
• Accessories and tools, unless they arrive damaged or defective
• Items marked final sale

HOW TO START A RETURN OR EXCHANGE

Email verashihair@gmail.com within 14 days of delivery and include:

• Your full name
• Your order number
• The item you wish to return or exchange
• The reason for your request
• Clear photographs showing the product and its original packaging

Returns must be approved before they are sent. If approved, we will provide return instructions and the appropriate return address. Items sent without prior authorization may not be accepted.

REFUNDS

Once the return is received and inspected, we will email you with the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.

Original shipping charges are non-refundable unless the order was incorrect, damaged or defective, or a refund is otherwise required by law.

RETURN SHIPPING

Customers are responsible for return postage and tracking unless the return is caused by an incorrect, damaged or confirmed defective item.

We strongly recommend using tracked shipping. Vera SHI Hair cannot take responsibility for return packages lost or damaged in transit.

THREE-MONTH MANUFACTURER WARRANTY

Vera SHI hair extensions include a three-month manufacturer warranty beginning on the date of delivery.

The warranty covers genuine manufacturing defects, including:

• Breakdown of the weft bond
• Excessive shedding occurring across the entire weft
• Excessive tangling determined to have been caused by a manufacturing issue

The warranty does not cover:

• Normal wear and tear
• Natural fading
• Product buildup
• Improper care, storage or maintenance
• Improper installation or removal
• Colouring, lightening or other chemical processing
• Heat damage
• Cutting, altering or tampering with the weft
• Localized damage caused during wear or installation

HOW TO SUBMIT A WARRANTY CLAIM

Email verashihair@gmail.com within three months of delivery with the subject line “Warranty Claim – Order #[your order number].”

Please include:

• Your full name and order number
• The date the hair was installed
• A detailed description of the concern and when it began
• Clear photographs of the complete set of affected extensions
• Close-up photographs of the wefts and affected areas
• A short video if the issue is difficult to show in photographs
• Details about the installation method, aftercare routine and products used

Please keep all affected hair until the claim has been reviewed. We may request that the hair be returned for inspection.

Submitting a claim does not guarantee approval. Once the information and product have been assessed, we will determine whether the issue is a manufacturing defect. Approved claims will receive an appropriate resolution, which may include replacement of the affected product.

Nothing in this policy limits any rights available under applicable consumer-protection law.